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Shipping Policy

Turnaround

All orders are shipped within 48 hours Monday - Friday 8am - 5pm.

Carriers

We use the following carriers to deliver our orders:

USPS

UPS

FedEx

DHL

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

We offer FREE Shipping on all orders.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.


Returns, Refunds and Exchanges

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

  1. Please email thetaiycompany@gmail.com to request a refund and we will assign you a tracking #.
  2. Mail your returned item to:
  • Taiy Nutrition
  • 1700 Country Walk Drive, Orange Park FL 32003, United States, 90421-45161
  1. Include in your package a signed letter stating the reason for your return and the original receipt.
 Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund.